Whilst we prefer to get involved as early as possible in the technology adoption life-cycle, we are adept at getting on board and adding value wherever you are on your journey.
Take a look at some of our recent work which we would be happy to discuss with you.
As part of a comprehensive platform refresh, this leader in home assistance services acquired a suite of Quadient Inspire software. Having worked with Delgiva consultants for a number of years, we were the obvious partner to turn the theorectical promise of the new CCM technology into practice.
Amongst the many challenges, the following stand out:
Leaning on an intimate understanding of the client business (people, processes, systems and 3rd party relationships), coupled to our CCM and software expertise, Delgiva was able to deliver the following:
From tender decision to a high performing, fully operational CCM team, Delgiva has been there every step of the way. As the value of CCM coupled to strong processes takes root across the business our relationship continues to develop and flourish.
Up-coming activities include:
Supported by our vision and technology expertise, see the following article in the client's own words
Driven by an overarching solutions strategy and specific client project needs, this leading UK Outsourced Services Provider chose Delgiva to support migration and implementation programmes for a new CCM solution platform.
Embracing an environment where new enterprise client wins constantly challenge direction and delivery timelines, remaining flexible and agile have been essential in addressing the following challenges:
Delgiva were engaged on the basis of CCM domain expertise and in particular experience of the chosen technology platform (Quadient). Thus far we have delivered:
From selection of the new CCM platform at the end of 2015 through to current day, Delgiva has been integral to the successful implementation of the technology into the business and continue to support achieving critical project milestones.
Building on an existing client relationship, this UK marketing services business chose Delgiva to support them from feasibility through to live operation of a range fully compliant and accredited (ISO27001, PCI-DSS & PCI Card) services.
This service provider had developed a strong track record for delivery and innovation with a key financial services client. However, extending the relationship into a completely new area, one regulated by particularly exacting standards, brought a wide range of environmental, technical and people/process challenges. In simple terms these boiled down to:
Over an initial 9 month period from feasibility to go-live and then through a year of compliance monitoring and a full cycle of re-audits, Delgiva delivered the following.
With revenue generation riding on a full suite of successful compliance accreditations, Delgiva were instrumental in achieving the target go-live date as well as retention of all accreditations 1 year later.